1 Try playing the disk in another DVD or Blu-Ray player or game machine such as Playstation 4
2. Try playing the disk in a computer
If the disk plays in the other player and/or the computer it is not defective. The first player in which you tried to play it and the disk may simply be incompatible and the situation may not be neither's "fault." (See below)
If the disk does not play in either another Blu-Ray/DVD player or computer:
1. Especially if it shows signs of physical damage or some irregularity on the burned side of the disk, it may contain a duplication error and not have burned correctly or been otherwise damaged and therefore will be replaced. Do not return the disk or DVD or Blu-Ray case, and do not send an email to the Squadron. See the instructions on this page on how to make a disk replacement request. These do not ship right away and will be added to the orders queue. You will receive an email with tracking information when the set is shipped.
2. If the disk is a BD-R, your player may not be compatible with the format. Read This Link.
Use the DISK REPLACEMENT REQUEST FORM if:
1. A disk slipped off the hub during shipment, has a scratch and will not play correctly
If the scratch is the cause of the problem, keep your DVD case and we will replace the disk.
2. You have received a blank disk or one which will not load on any player
We apologize for this error with duplication or the physical media. Keep your DVD case and will send you a replacement disk
3. You have received a disk that shows some other sign of physical damage
Keep your DVD case and will send you a replacement disk
4. A disk you play hangs up at a certain point and does the same thing when you play it in another player or in a computer
Keep your DVD case and will send you a replacement disk
5. You ordered a Blu-Ray of a title but received a DVD disk instead or vice versa
In this case we will replace the disk and case
6. You received a disk other than the one ordered.
DO NOT use the form or request a replacement if:
1. A disk slipped off the hub during shipment, has a scratch on it and plays fine
Minor scratches on the underside of disks which do not affect playback are usually insignificant in regards to use of the disk. The underside of a disk is not where the video is stored; it's stored underneath the top layer of it. Which is why if you scratch the top of a DVD with a knife it is more likely to damage the information on the disk than if anything happens to the underside of one. If the disk you receive works, it works; play it and enjoy it.
2. A DVD or Blu-Ray case arrives cracked and the case and/or insert are damaged but the disk is OK
This is the fault of the Post Office. They refuse to take responsibility for what we pay for but they damage and we can't change that. We cannot ship DVDs in metal boxes which would be the only thing they couldn't smash if they decide they want to. Order a few extra DVD cases or Blu-Ray cases from Amazon.com, Best Buy or eBay.com so you will have them on hand in case this happens, they are not expensive. If the post office smashed the shipment and ripped up the cover insert, we will not ship a new one alone; if, however, you request a replacement insert to be shipped in a future order by emailing Azura, we will slip a new one in the case of the ordered DVD or Blu-Ray.
3. Your TV loads a Blu-Ray disk menu in widescreen and will not let you change the aspect ratio
This seems as if it might be an issue with a disk, but it's not; it happens due to how your TV interprets data when video is played through it. If your TV loads a Blu-Ray disk menu in widescreen, it is making the decision to do that itself because it thinks most menus and most video on a Blu-Ray will be widescreen and the TV is making the decision for you to stretch the menu across its screen without asking your permission. Well, in the case of Squadron Blu-Rays, the menus may not be widescreen but instead presented in old-fashioned 4:3 ratio and so may be the video files. So the TV is making an "automatic" wrong decision. The way to deal with this situation is to look on your TV remote for a PICTURE, ASPECT or ZOOM button that allows you to manually change the aspect ratio on the player. If your remote doesn't offer the ability to change aspect ratio, to watching 4:3 you need to play the disk on another TV which will offer that option.
4. Your Blu-Ray player refuses to load a BD-R disk menu but instead displays the disk's contents as it would for a data disk
Again, this seems as if it might be a problem with a disk but the truth is, as is the case with a turntable which only offers 33 1/3rpm and 45rpm options and cannot play an old 78 correctly, Blu-Ray players are not guaranteed to play any and all sorts of data they are presented with on a disk. Some can play more kinds of files and stream larger amounts of data more efficiently than others, and some will load types of media other players can't or won't.
Menus may sometimes not load when a player is not equipped to handle loading large files or menus which access them. If a player with lesser speed or amount of internal memory can't deal with accessing those files or the menu which indexes them, it may choke and just present you with a menu showing the raw files on the disk, which you will still be able to play if you click on them. Sometimes you can start playing a track then hit the MENU button on your remote and, voila, the menu will load. And you can often easily select and play chapters on a disk by pressing the track (number) buttons on your remote. Bottom line: not all Blu-Ray players load or play disks in the same way. Try updating the player's firmware (see above) if you think you may have this sort of issue to see if that enables your player to load and play BD-Rs.
Squadron Blu-Rays are tested on Sony BDP-S1200 and BDP-S3100 Blu-Ray players and other types of players including Playstation 4 and menu-loading and playback of BD-Rs will definitely work on them so if you want to be sure of player compatibility with a disk, buy one of them, they are better players than some of the older, more inexpensive or off-brand ones, and will also let you select aspect ratios for video playback & do other cool things like play videos from a USB drive. You can get used players of this type for about $50.
5. A disk you play in one player hangs up at a certain point but then plays fine in another player
If a disk plays fine in one player and does not in another means the problem is not with the disk but with a player which chokes when it encounters a high-speed data flow, such as in a scene in which there is a lot of visual action in a serial. If the disk works in a second player or computer, the hangup is a player issue.
6. You think that a Blu-Ray disk should present a "perfect" quality image that looks like a store-bought Marvel Avengers Movie DVD, simply because it is a Blu-Ray
At the Squadron we work with all kinds of film prints and transfers and their quality varies according to the source material. We restore digital transfers of films which may be up to 100 years old, and some look great and some include some damage and may not be sourced from 35mm prints, and you need to understand that before ordering. Usually the source of a transfer and sample videos are provided on the site to give you an idea of quality. Please look at those things and do not expect miracles or for us to make your Disney dreams come true. We do the best we can with what we have to work with, which is sometimes very rare material of which there is only one print in existence, and stabilize, repair, restore and clean up transfers as much as we can and often stabilize transfers as well but most content we work with is not studio original prints.
6. You think Oscar and Elmer are lousy comedians
They are, but we can't help that either.